Privacy Policy

1. Who We Are

SnackNutt is a brand owned and operated by Kapoor Nutraa Foods India, located at Shiv Bux Park, Nangloi, Delhi — 110041, India. We manufacture and sell air-roasted makhana snacks and related health food products.

For any privacy-related queries, you may contact us at hello@snacknutt.com.

2. Information We Collect

We collect information that you provide directly to us:

• Name, email address, phone number, and delivery address when you place an order or create an account
• Payment information (processed securely by our payment partners — we do not store card details)
• Messages and feedback you send via our contact form
• Newsletter subscription email address

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including dispatch and delivery
• Send order confirmations, shipping updates, and invoices
• Respond to your customer service queries
• Send newsletters and promotional offers (only if you opted in — you can unsubscribe anytime)
• Improve our website, products, and user experience
• Comply with applicable Indian laws and regulations
• Prevent fraud and ensure the security of our platform

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only as necessary:

• Payment processors (e.g., Razorpay, UPI providers): to complete your transactions
• Logistics partners (e.g., Delhivery, Shiprocket): to deliver your orders
• Email service providers: to send transactional and marketing emails
• Legal authorities: if required by Indian law, court order, or regulatory obligation

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order data is retained for a minimum of 7 years for GST and accounting compliance under Indian law.

6. Your Rights

Under applicable Indian privacy laws (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• File a complaint with the appropriate data protection authority

To exercise any of these rights, contact us at hello@snacknutt.com.

7. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

8. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.